Horizon PAROS 2.0 exercise bike for users with a maximum weight of 136kg

Our policy provides a 30 day deadline for returns from receipt of the package. Beyond these terms, returns are not possible. Shipping costs for returning the item will be your responsibility. Shipping costs are not refundable. If you receive a refund, the return shipping costs will not be included in the refund. The address to which you wish to send the product you wish to return and/or exchange is: Piazza Matteotti, 5 - 85029 Venosa PZ Italia. To be eligible for a return, the item must be intact and in the same condition you received it and be in its original packaging. The product and its packaging must absolutely not be damaged in any way. For return purposes, we require a receipt or proof of purchase.

Return: Once we have received and inspected your return, we will send you a message to notify you that we have received the item. We will notify you of the approval or rejection of your refund request. If your request is approved, your refund will be processed and automatically applied to the purchasing channel used at checkout, within one week. If you have not yet Once you have received your refund, first check your bank account again. Then contact your credit card company; It may take some time for your refund to be formally posted. Then contact your bank. There are often processing times for registering a refund. If you have already followed these steps and have not yet received the refund, write to us at the following address: amministrazionesportiamo@gmail.com or write to us on Whatsapp at 3383525466. Product exchange: The Product exchange is possible only after communication of the same within 30 days of receiving the item. You can send us an email to amministrazionesportiamo@gmail.com or write to us on Whatsapp at 338352546 to let us know. Product changes cost €5. Depending on the country you live in, the time it takes for your product to be delivered may vary. Generally we guarantee a turnaround time of 24/36 working hours, but we are not responsible for any delays in the logistics service. We cannot communicate directly with the courier in your area, therefore it is necessary that any clarification on the delivery (e.g. intercom, "leave the package in area on couriers, we cannot respond to any errors of the same, natural events, trade union unrest, etc. Thank you for choosing us, we wish you a happy shopping.